TERMS OF SERVICE

Last Updated: February 25, 2026

OVERVIEW

Welcome to Illuglow. Throughout the site, the terms “we”, “us” and “our” refer to Illuglow. Illuglow operates this website and online store, including all related information, content, features, tools, products and services (the “Services”) to provide you with a curated lighting shopping experience.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that enables us to sell our products and Services to you.

By accessing or using our Services, you agree to be bound by these Terms of Service (“Terms”), including any policies referenced herein, including our Privacy Policy and Refund Policy. If you do not agree, you may not access or use our Services.

SECTION 1 – ELIGIBILITY

By using this site, you represent that:

• You are at least the age of majority in your state, province, or country of residence.

• You will not use our products for unlawful purposes.

• All information you provide is accurate and complete.

You are responsible for maintaining the confidentiality of your account information.

SECTION 2 – PRODUCTS

We make every effort to display product colors, finishes, and specifications accurately. However:

• Colors may vary depending on your screen settings.

• Lighting brightness may vary based on bulb choice and installation.

• Minor variations in finish or tone may occur.

All product descriptions and pricing are subject to change at any time without notice.

We reserve the right to limit sales by person, geographic region, or jurisdiction.

SECTION 3 – INSTALLATION & PRODUCT USE (IMPORTANT FOR LIGHTING)

All lighting fixtures must be installed according to manufacturer instructions and applicable local electrical codes.

Illuglow is not responsible for:

• Improper installation

• Installation by unlicensed individuals

• Damage caused by incorrect wiring

• Modifications to fixtures

We strongly recommend professional installation by a licensed electrician.

Improper installation may void warranties and return eligibility.

SECTION 4 – ORDERS

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order.

Orders are not confirmed until payment has been processed and you receive an order confirmation email.

We may cancel orders due to:

• Pricing errors

• Stock availability

• Fraud concerns

• Shipping restrictions

If we cancel your order, you will be notified and refunded.

Purchases are for personal use only and not for resale.

SECTION 5 – PRICING & BILLING

Prices are subject to change without notice.

Prices do not include:

• Taxes

• Shipping fees

• Customs duties

• Import charges

International customers are responsible for customs fees, VAT, and import taxes.

You agree to provide current and accurate billing information.

SECTION 6 – SHIPPING & RISK OF LOSS

Delivery times are estimates and not guaranteed.

We are not responsible for:

• Carrier delays

• Customs delays

• Weather events

• Events beyond our control

Risk of loss transfers to you once the order is handed to the shipping carrier.

SECTION 7 – RETURNS & REFUNDS

All returns are governed by our Refund Policy, available here:

REFUND POLICY

EU customers are entitled to additional rights under applicable consumer protection laws.

SECTION 8 – INTELLECTUAL PROPERTY

All content on this site, including logos, images, product designs, text, and branding, is the property of Illuglow and protected by intellectual property laws.

You may not reproduce, copy, distribute, or exploit any content without written permission.

SECTION 9 – THIRD-PARTY SERVICES

Certain services may be provided by third parties (including Shopify and payment processors). We are not responsible for third-party content or policies.

SECTION 10 – DISCLAIMER OF WARRANTIES

All products and Services are provided “as is” and “as available” without warranties of any kind, except as required by law.

We do not guarantee:

• Continuous website availability

• Error-free operation

• That products will meet subjective expectations

Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.

SECTION 11 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Illuglow shall not be liable for:

• Indirect or consequential damages

• Loss of profits

• Electrical damage from improper installation

• Property damage resulting from misuse

Our total liability shall not exceed the purchase price of the product.

Nothing in these Terms limits liability where prohibited by law (including applicable EU consumer protections).

SECTION 12 – INDEMNIFICATION

You agree to indemnify and hold harmless Illuglow and Shopify from any claims arising from:

• Your misuse of the Services

• Improper installation of products

• Violation of these Terms

SECTION 13 – GOVERNING LAW

These Terms shall be governed by the laws of the United States and the State of Rhode Island, without regard to conflict of law principles.

If you are a consumer residing in the European Union, nothing in these Terms limits your mandatory consumer protection rights under EU law.

SECTION 14 – CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use of the Services constitutes acceptance of changes.

SECTION 15 – CONTACT INFORMATION

Illuglow

Email: illuglow.official@gmail.com

If you are located in the European Union, you may also have the right to use the European Commission’s Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr/