Shipping Policy

Illuglow Shipping Policy

Last Updated: February 25, 2026

1. Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed.

  • Orders are not shipped or delivered on weekends or holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Methods & Carriers

We use trusted carriers to ensure your lighting products arrive safely. Carriers may include (but are not limited to):

  • USPS, UPS, FedEx (U.S.)

  • DHL, UPS, FedEx (EU / International)

Shipping method is automatically selected based on your location and order size.

  • You will receive a tracking number via email once your order ships.

  • Please note that tracking updates may take 24–48 hours to appear on the carrier’s website.

3. Shipping Rates

Shipping costs are calculated at checkout and depend on:

  • Order weight and dimensions

  • Shipping destination

  • Selected shipping speed

We occasionally offer free or discounted shipping promotions. Terms of promotions will be clearly displayed at checkout.

4. Estimated Delivery Times

Domestic (U.S.):

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days

European Union / International:

  • Standard Shipping: 7–14 business days

  • Expedited Shipping: 4–7 business days

Note: Delivery times are estimates only. Delays may occur due to:

  • Customs processing

  • Carrier delays

  • Weather or natural disasters

  • Holidays

5. International Orders & Customs

  • Customers are responsible for customs fees, VAT, import duties, and taxes in their country.

  • Please check with your local customs office for estimated fees before placing your order.

  • Illuglow is not responsible for delays caused by customs clearance.

6. Shipping Restrictions

  • We currently ship to the U.S. and EU only.

  • Some remote locations may require additional shipping time or may not be eligible for certain shipping methods.

7. Damaged or Lost Packages

  • Please inspect your order upon receipt.

  • If your order is damaged during shipping, contact us immediately at illuglow.official@gmail.com with photos of the damage.

  • Claims must be submitted within 7 days of delivery.

  • We will work with the carrier to repair or replace the item as quickly as possible.

8. Order Tracking

  • Once your order ships, you will receive a tracking number via email.

  • If your tracking information does not update or you cannot locate your package, contact us at illuglow.official@gmail.com.

9. Returns & Exchanges

  • Shipping policies for returns and exchanges are detailed in our Refund Policy: RETURN POLICY

  • Please note that return shipping costs may apply depending on the reason for the return.

10. Contact Us

If you have any questions about your order, shipping, or delivery, please reach out to us:

Email: illuglow.official@gmail.com